Work order management software

A simpler way to create, complete and track work orders

Stop struggling with paper work orders. Fiix’s AI-powered work order software makes it easier to submit and respond to requests, keep your records in one place and automatically analyse thousands of work orders.

Over 3,000 teams in 90+ countries are using Fiix to digitize, optimize, and scale maintenance

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For work order management

Craft the perfect work order

Stop work from falling through the cracks and help your team find, understand and get started on tasks with fewer headaches.


Make it easy to submit work requests
Design your own work request form through the work request portal and allow users and guests to search, sort and track requests on mobile or desktop.

Set up work orders that help you pass audits
Add inspection-type tasks to work orders, automate follow-up activities if the inspection fails and link everything back to the original work order.

Import work order information in a few clicks
Easily upload and edit multiple work orders from a CSV file with greater accuracy so you don’t have to spend hours updating each task.

Having partnered with Fiix in Australia and New Zealand, NHP knows the world of opportunities that Fiix unlocks, but here’s what some customers have to say.

"It exceeded all expectations. I love Fiix!” - Bobby S., Maintenance Manager

“No one is afraid that their request is going to be missed anymore." - Nicole D., Administrative Assistant

"Creating a work order takes 15 seconds or less." - David M., Maintenance Manager

Run your maintenance like clockwork

Create schedules you can stick to, reduce unexpected repairs and make the most of your resources.

Schedule and streamline your workflows
Schedule maintenance using date, time, meter or event-based triggers. Roll several scheduled work orders into one with nested PMs and indicate extra tasks to perform at certain cadences.
Standardise work with a library of templates and resources.

Create a library of checklists, standard procedures, manuals, diagrams and more for tasks and task groups.

Know exactly what’s happening and when it’s happening
Get a full view of your team’s workload, drag and drop tasks into their schedules and assign individuals or user groups to an asset or task. Alert staff by email or mobile notification when you trigger a work order that belongs to them.

Automatically trigger work orders based on asset condition
Trigger maintenance based on the real-time condition of equipment using integrated sensors. Conditions include vibration, temperature, pressure and more.

Mobile work orders

Manage maintenance on the go and work uninterrupted with the Fiix mobile app.

Access work orders without an internet connection
See and update all work order details even when your internet connection is spotty or non-existent. Any updates you make are synced as soon as you are back online.

Send push notifications to mobile devices
Send a push notification to a user’s mobile device when a task in a work order is assigned to them. The assigned users will also receive an email notification for the task.

Pull up work orders in a snap
Create, customise and attach QR codes or barcodes to any work order, asset, or part. Scan with your mobile device to instantly see the details you need to complete the task.

Attach photos to a work order straight from your mobile device
Add images to work orders and asset records from your camera or image gallery. Flag issues, prepare for audits and make clearer notes without breaking a sweat.

Complete your work orders flawlessly

Get the job done without losing time to data entry and administrative tasks.

Search for and prioritise work orders in seconds
Prioritise your work orders and search for them by priority, code, asset, location, assigned user, project, completion date, or other identifying details. Refine your searches and flag filters you use most.

Generate failure codes for easier troubleshooting
Set up your CMMS with common failure codes so technicians can quickly select a pre-set code, understand possible causes and get to the bottom of breakdowns once and for all.

Reduce duplicate tasks with multi-asset work orders
Apply work orders with the same tasks to multiple assets. Assign one technician to complete these activities so you can reduce piecemeal work.

Build work orders to fit the way your team operates
Add, rearrange and hide fields on your work order forms to match the processes and workflows your team already uses. You can also make fields mandatory, so you never miss out on key information. 

Fiix teams manage over 6.2 million work orders and 3.5 million PMs every year.
See how easy it is to get started.

Track and report on work orders

Stay informed on what is and isn’t working for your team with solid work order data

Get a complete view of your work
Use the dashboard to get an overview of your work orders, including high-priority tasks, overdue work orders and KPIs. Share the dashboard with your team so everyone is on the same page.

Use AI to spot work orders that are causing delays, failures, and more
The work order insights report, powered by Fiix Foresight, analyses 1000s of work orders so you don’t have to. Immediately see how closed work has impacted your business, and get a short-list of upcoming tasks most likely to cause production delays, compliance issues and extra costs so you can fix these problems fast.

Collect and calculate the cost of your work orders
See all your costs for each work order and calculate the total cost of work on an asset or group of assets. Log the money you spent on labour, parts, supplies and more.

Create and automate in-depth work order reports
Choose from over 100 templated reports or build customised reports. Have them automatically sent to your inbox on a regular basis.

Perth County Ingredients reduced reactive maintenance by 54% and after-hours call-ins by 42% with Fiix.

“The automation within our facility has basically allowed us to run multiple operations from one location. Without being there, you still know what's happening.”

Tom Dufton, Maintenance & Project Manager,
Perth County Ingredients

Check out how PCI dumped unplanned downtime >

Explore our full maintenance solution

The #1 platform to help you digitise, scale and manage maintenance

Asset management
See and manage all equipment information in one place - from repair history and cost, to hierarchy, parts consumption and more.
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Parts and supplies
Purchase, organise and use your inventory more efficiently so you can get the right parts, at the right time and for the right price.
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Reporting and analytics
Collect, analyse and act on maintenance data with a central dashboard, in-depth reports, audit tools and more.
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Connect, collect and share maintenance data and trigger work across any production or enterprise system.
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Everything you need to manage, measure and optimise maintenance in the palm of your hand.
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AI for maintenance
Analyse your data, find trends and act on them fast.
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For work order management

Discover more pointers on work order management 

How to create world-class work orders
Best practices for building perfect work orders
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A short guide to optimizing your maintenance schedule
Step-by-step strategies for planning work to maximize resources and results
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A toolkit for using work order data
How to supercharge your maintenance team with the stories inside your work orders
Read more

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Asset management
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