Frequently Asked Questions (FAQs)
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- Frequently Asked Questions
Please find below a list of frequently asked questions about how to navigate and look for information on the NHP website. Some FAQs are specifically related to the My Account section of a logged in trading customer.
The NHP website is an eCommerce platform designed for account holders of NHP Electrical Engineering Products. This web-based application allows users to access their account information and conduct transactions directly within NHP's system.
As a registered user, you can browse our product range, view stock availability, and see your pricing displayed alongside each product. Additionally, you can search your order and quote history.
Public browsing of the NHP website is also available, providing access to product data sheets and general product information.
Search result page
Once you have searched for a product, the search result page shows you all matching products along with your discounted nett price.
Product page
Once you are in a product detail page, you can find your discounted nett price here.
We welcome any comments and/or feedback you might have to improve your experience using the NHP website.
Please submit your feedback by clicking the 'Rate your experience' button on the right sidebar.
If you are unable to find a product on the NHP website, please contact us by navigating to the Contact Us page or by calling 1300 NHP NHP (AU) or 0800 NHP NHP (NZ).
You can view NHP's Conditions of Sale by clicking here.
You can view NHP's Privacy Policy by clicking here.
You can navigate to the NHP Returns page to submit a returns request.
Order Confirmation Update
We’re enhancing the format of your order confirmation emails to include more detail, such as line-by-line-item status’, dispatch dates, and warehouse allocations. Plus, these emails will now be sent to both your nominated account email and the contact person associated with the order.
This is the individual listed on the order—the person who placed it. In most cases, this is the team member within your organisation who requested the goods. That person will now also receive the confirmation email directly as well as your nominated account email.
This change ensures the right people have the right information, especially those who need it most to manage timelines, coordinate deliveries, or liaise with end customers. It reduces delays and internal forwarding.
Yes. There’s no change to your current setup. The nominated centralised email address will continue to receive all order confirmations as usual.
Our updated confirmation emails will now come from a new NHP email address. Please ensure you and your IT team add this address to your approved sender list or contacts to avoid deliverability issues. OrderNotifications@nhp.com.au and OrderNotifications@nhp-nz.com.
Please contact NHP’s customer service team here {hyperlink} if you’d like to update your nominated email address.
No, this change only applies to order confirmation emails at this stage. Other documents will continue to be sent as they currently are.