Frequently Asked Questions (FAQs)

Please find below a list of frequently asked questions about how to navigate and look for information on the NHP website. Some FAQs are specifically related to the My Account section of a logged in trading customer.

 

  • What is the NHP customer portal?

    The NHP customer portal is NHP’s eCommerce website. It is a web-based application set up for account holders of NHP Electrical Engineering Products to be able to access account information as well as be able to transact online, directly into NHP's system!

    As a registered user of the customer portal, you can browse our product range and have stock availability as well as your pricing displayed alongside each product. You can also search your order and quote history.

    Simply browsing the NHP customer portal is open to the public, which will still allow you to access product data sheets as well as general product information.

  • How to register for the NHP Portal?
  • How do I check my nett price?
    Search result page

    Once you have searched for a product, the search result page shows you all matching products along with your discount and net price.

     Products-Search-Details

    Product page

    Once you are in a product page, you can find your discount and net price here.

    Products-Details-View
  • Can I provide any feedback to improve the NHP customer portal?

    We welcome any comments and/or feedback you might have to improve your experience using the NHP customer portal.

    Please submit your feedback by clicking here.

  • I can't find a particular product in the NHP customer portal, what should I do?

    If you are unable to find a product on the NHP Portal please contact us by navigating to the Contact Us page or by calling 1300 NHP NHP.

  • How save an order template and add a template to cart?
  • How to Contact NHP or find a sales rep near you?
  • How to login, logout and change your password?
  • How to place an order?
  • How to reset your password?
  • How to search for an item and download a data sheet?
  • How to use the shopping cart?
  • How to view credit notes and add items from credit notes to cart?
  • How to view orders and add items from order to cart?
  • How to view quotes and add items in quote to cart?
  • Where can I find NHP's Conditions of Sale?
    You can view NHP's Conditions of Sale by clicking here.
  • Where can I find NHP's Privacy Policy?
    You can view NHP's Privacy Policy by clicking here.
  • How to submit a NHP Returns Request?

    You can navigate to the NHP Returns page to submit a returns request.

  • How to track orders via the NHP Portal?

If there are questions that are not covered above, please feel free to contact NHP on 1300 NHP NHP or via the Contact Us form.

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