Frequently Asked Questions (FAQs)

Please find below a list of frequently asked questions about how to navigate and look for information on the NHP website. Some FAQs are specifically related to the My Account section of a logged in trading customer.

 

  • What is the NHP customer portal?

    The NHP customer portal is NHP’s eCommerce website. It is a web-based application set up for account holders of NHP Electrical Engineering Products to be able to access account information as well as be able to transact online, directly into NHP's system!

    As a registered user of the customer portal, you can browse our product range and have stock availability as well as your pricing displayed alongside each product. You can also search your order and quote history.

    Simply browsing the NHP customer portal is open to the public, which will still allow you to access product data sheets as well as general product information.

  • How to register for the NHP Portal?
  • How do I check my nett price?
    Search result page

    Once you have searched for a product, the search result page shows you all matching products along with your discounted nett price.

     Products-Search-Details

    Product page

    Once you are in a product detail page, you can find your discounted nett price here.

    Products-Details-View
  • Can I provide any feedback to improve the NHP customer portal?

    We welcome any comments and/or feedback you might have to improve your experience using the NHP customer portal.

    Please submit your feedback by clicking here.

  • I can't find a particular product in the NHP customer portal, what should I do?

    If you are unable to find a product on the NHP Portal please contact us by navigating to the Contact Us page or by calling 1300 NHP NHP.

  • How save an order template and add a template to cart?
  • How to Contact NHP or find a sales rep near you?
  • How to login, logout and change your password?
  • How to place an order?
  • How to reset your password?
  • How to search for items and download tech data sheets?
  • How to use the shopping cart?
  • How to view credit notes and add items from credit notes to cart?
  • How to view orders and add items from order to cart?
  • How to track orders via the NHP Portal?
  • How to view invoices and email an invoice copy?
  • How to view quotes?
  • Where can I find NHP's Conditions of Sale?
    You can view NHP's Conditions of Sale by clicking here.
  • Where can I find NHP's Privacy Policy?
    You can view NHP's Privacy Policy by clicking here.
  • How to submit a NHP Returns Request?

    You can navigate to the NHP Returns page to submit a returns request.

Order Confirmation Update

  • What’s changing with my order confirmation emails?

    We’re enhancing the format of your order confirmation emails to include more detail, such as line-by-line-item status’, dispatch dates, and warehouse allocations. Plus, these emails will now be sent to both your nominated account email and the contact person associated with the order.

  • Who is the “contact person associated with the order”?

    This is the individual listed on the order—the person who placed it. In most cases, this is the team member within your organisation who requested the goods. That person will now also receive the confirmation email directly as well as your nominated account email.

  • Why is this better?

    This change ensures the right people have the right information, especially those who need it most to manage timelines, coordinate deliveries, or liaise with end customers. It reduces delays and internal forwarding.

  • Will the nominated account email still receive the confirmation

    Yes. There’s no change to your current setup. The nominated centralised email address will continue to receive all order confirmations as usual.

  • What email address will these confirmations come from?
    Our updated confirmation emails will now come from a new NHP email address. Please ensure you and your IT team add this address to your approved sender list or contacts to avoid deliverability issues. OrderNotifications@nhp.com.au and OrderNotifications@nhp-nz.com
  • What if I need to update the nominated email for my account?

    Please contact NHP’s customer service team here {hyperlink} if you’d like to update your nominated email address.

  • Does this affect invoices dispatch notes or other documents

    No, this change only applies to order confirmation emails at this stage. Other documents will continue to be sent as they currently are.

If there are questions that are not covered above, please feel free to contact NHP on 1300 NHP NHP or via the Contact Us form.

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