Automated Backorder Updates Your Way - Coming soon!
We’re finalising a powerful new automated backorder update feature, designed to keep you fully informed throughout the lifecycle of your order - not just at the start.
Every order placed with NHP automatically generates an order confirmation, sent to your nominated account contact. Recently, we’ve enhanced this process with line-by-line detail, dispatch dates, warehouse allocations
and a clear cost breakdown. Learn more about this update.
But what happens after that?
Once your order is confirmed, you should be focused on your project—not chasing your items. If items are on backorder or delivery dates shift, not knowing about it can cause unexpected impacts to your project. If you'd like premium, proactive visibility—delivered automatically to your inbox, our new Automated Backorder Update feature is for you! This feature ensures you receive timely updates without the hassle of logging into our website and searching for information on your items.
Stay a step ahead with real-time insight
This free, opt-in-only feature lets you receive timely updates that support smarter decisions--whether you are coordinating delivery schedules, managing timelines, or updating your own customers.
By opting in you’ll receive:
- A summary of all open order lines on your account
- Delivered quantities, tracking links, and estimated dispatch dates
- Updates delivered straight to your inbox based on your preferred frequency
Choose your frequency:
- Daily
- Weekly
- Monthly
Sounds good right! Get in early and save time - opt in today to start receiving our new backorder updates as soon as they go live, in the frequency that works best for you and your business.
Ensure your account is up-to-date
Update your preferences to ensure the right person is getting updated
Login Now Need help? Contact usRelated resources and news
NHP Enhances Order Confirmation Process for Greater Customer Transparency
15/05/2025 | 320 words, 1 minute readEffective from Monday, May 26, 2025, NHP will roll out an enhanced automated Order Confirmation email to all customers.
Customer-Driven Enhancements: NHP's New Price and Availability Tool
24/03/2025 | 370 words, 1 minute readWe’re constantly seeking ways to enhance our processes, products, and services to meet and exceed our customers' expectations.
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