NHP launches rebuilt online experience, built in-house with Sitecore

NHP, one of Australia and New Zealand's leading electrical and industrial product distributors, has launched a rebuilt online experience for customers across both countries, developed by NHP's in-house developers in partnership with Sitecore. 

The platform is the result of a sustained investment in NHP's own digital capability, focused on speed, reliability and customer control. Stock is now visible across the national warehouse network, orders route from the location that gets goods to the customer fastest, and the checkout has been redesigned around how customers order rather than how the system was built. 

Customers also gain far more self-service: searchable order history, reordering, self-managed delivery addresses, back-order notification preferences, saved templates brought together in the one place, and self-serve quotes and credit notes.

"Technology upgrades only matter if they make life easier for customers. We listened to customer feedback, involved customers throughout the build, and our team has delivered an experience that's faster, simpler and gives customers more control over how they do business with NHP"

- Nicholas O'Connor, Chief Marketing & Digital Officer