Whole-of-life technical support

Transforming technology into solutions

NHP understands that technology is, of itself, just one element of any effective industrial solution. High-end technical support services are the essential ingredient that breathes life into any electrotechnology project - transforming 'just technology' into effective 'industrial solutions'.

We take a 'whole-of-life' technical support approach to all our customers - we're in it for the long-haul, not just the sale. This approach is founded on NHP's rich and Australia and New Zealand wide technical support network - from Townsville to Adelaide, or Perth to Christchurch, we're completely responsive to your needs every step of the way.

NHP is your technology partner, supporting you from initial concept design, through to post-commissioning technical support and future upgrades – the complete package.

Product information library

An important element of our technical support strategy is to provide you with all the information you need, in precisely the format and the detail required. Our comprehensive library of hardcopy catalogues, coupled with our innovative and interactive electronic product catalogue provide the optimal product information source. Locally produced and maintained, NHP product catalogues and documentation are the first step in NHP's whole-of-life technical support program.

Pre-sales product technical support

In the formative concept design stages, NHP provides comprehensive technical pre-sales support, advising you of the options available from our wide selection of products. Concept designs can be reviewed, budget costing developed, and in some cases, on-site studies completed to support your final selection process.

NHP product technical support

All NHP products are supported and maintained by qualified product managers with extensive specialist experience. During the detailed design phase, our technical support team is on-hand to advise you on product application and assist, where required, with detailed design issues. Our team of technical assistants can also advise on unique applications, drawing from a broad library of application notes and our partners' global application experience.

NHP application and engineering support

During the project commissioning phase, which is often the most important and costly phase of a project's implementation – the NHP technical support team is on-hand, we'll provide, where required, the additional information and application advice necessary to smooth out any wrinkles in the commissioning process.

NHP customer service team

NHP provides a '24/7' customer support service, powered by a 350+ strong Australasian team of experienced sales and technical  support staff, who are technically trained to provide round-the-clock technical support. Whether you're simply placing an order, or enquiring about a particular product, NHP is on call, day and night.

What you want, when and where you need it

National Head Office

The NHP Group national head office, in the Melbourne city district of Richmond, has been home to the company for over 40 years. It is the central site for the company’s:

- Extensive product training team and training facilities
- Technical support team
- Central show room
- Product management team
- “Cubic” Centre of Excellence

National Distribution and Manufacturing Centre

NHP’s Distribution and Manufacturing Centre is located in Melbourne’s industrial precinct of Laverton, close to the city’s main airport and sea freight terminals, ensuring speedy deliveries and dispatch.

The facilities include:

- Extensive warehousing
- Product specific assembly lines
- Technical workshops
- Product evaluation and testing facilities
- Engineering and estimating department
- Engineering design and development
- HAE certified assembly workshop

Warehouse size
- 7,000m² (manufacturing 5,000 m²)

Stockholding
- approximately $40 M ($60 M throughout Australasia)

Item throughput
- approximately 3,500 per day (5,500 lines throughout Australasia)

Orders released for picking before 3.00 pm are dispatched the same day where possible, next day delivery anywhere in Australia if required.

The Supply Chain team strives to achieve greater than 100% customer service based on ‘in full, on time, first time’ measurement.

The most vital element - quality personnel

The most essential element in the 'solutions' mix, is NHP's quality team. No matter how good a product may be, it is nothing without dedicated people to supply, service and support that product. People are, and have always been, NHP's greatest asset.

Our 800+ strong team - “One Team” - of sales, technical support, warehousing, management and engineering support people are located in the industrial centres spread across Australia and New Zealand. They are totally committed to providing the best in customer support, day in, day out.

This is the NHP difference - quality personnel who are committed to excellence - right there where you need them.

A Big territory demands unique resources

NHP services customers scattered across Australasia’s massive total land mass of just under eight million square kilometers - a geographic area that is 50 per cent larger than Western Europe.

To meet our customers’ exacting needs across this broad continent demands a unique network of resources, facilities and personnel.

Branch Office Network

Our 22 branch offices are distributed across all states and territories across Australia and New Zealand. Each branch office provides a ‘mini-HQ’ in profile, with extensive local stock warehousing, a technical support team, in-house training facilities and personnel, a fully equipped workshop for product development and customisation – everything that is required to support customers’ local and immediate requirements.

Regional Representative Network

Complementing our branch offices, NHP’s 27 regional representatives extend our knowledge and customer support to areas beyond the reach of our branch offices. Our fully trained and experienced regional technical staff carry stock of most of NHP’s leading brands, as well as providing vital customer support in the most remote locations.