What you want, when and where you need it

National Head Office

The NHP Group national head office, in the Melbourne city district of Richmond, has been home to the company for almost 40 years. It is the central site for the company’s:

- Extensive product training team and training facilities
- Technical support team
- Central show room
- Product management team
- “Cubic” Centre of Excellence

National Distribution and Manufacturing Centre

NHP’s Distribution and Manufacturing Centre is located in Melbourne’s industrial precinct of Laverton, close to the city’s main airport and sea freight terminals, ensuring speedy deliveries and dispatch.

The facilities include:

- Extensive warehousing
- Product specific assembly lines
- Technical workshops
- Product evaluation and testing facilities
- Engineering and estimating department
- Engineering design and development

Warehouse size

- 7,000m² (manufacturing 5,000 m²)

Stockholding

- approximately $32 M ($47 M throughout Australasia)

Item throughput

- approximately 3,000 per day (4,500 lines throughout Australasia)

Orders released for picking before 3.00 pm are dispatched the same day where possible, next day delivery anywhere in Australia if required.

The Supply Chain team strives to achieve greater than 98 % customer service based on ‘in full, on time, first time’ measurement.

The most vital element - quality personnel

The most essential element in the 'solutions' mix, is NHP's quality team. No matter how good a product may be, it is nothing without dedicated people to supply, service and support that product. People are, and have always been, NHP's greatest asset.

Our 650+ strong team - “One Team” - of sales, technical support, warehousing, management and engineering support people are located in the industrial centres spread across Australia and New Zealand. They are totally committed to providing the best in customer support, day in, day out.

This is the NHP difference - quality personnel who are committed to excellence - right there where you need them.

NHP personnel facts:

- 139 external sales staff
- 78 internal sales staff
- 29 application engineers
- 44 technical product support staff
- 7 business development managers

297 committed sales team members

A Big territory demands unique resources

NHP services customers scattered across Australasia’s massive total land mass of just under eight million square kilometers - a geographic area that is 50 per cent larger than Western Europe.
To meet our customers’ exacting needs across this broad continent demands a unique network of resources, facilities and personnel.

Branch Office Network

Our 18 branch offices are distributed across all states and territories across Australia and New Zealand. Each branch office provides a ‘mini-HQ’ in profile, with extensive local stock warehousing, a technical support team, in-house training facilities and personnel, a fully equipped workshop for product development and customisation – everything that is required to support customers’ local and immediate requirements.

Regional Representative Network

Complementing our branch offices, NHP’s 29 regional representatives extend our knowledge and customer support to areas beyond the reach of our branch offices. Our fully trained and experienced regional technical staff carry stock of most of NHP’s leading brands, as well as providing vital customer support in the most remote locations.