Whole-of-life technical support

Transforming technology into solutions

NHP understands that technology is, of itself, just one element of any effective industrial solution. High-end technical support services are the essential ingredient that breathes life into any electrotechnology project - transforming 'just technology' into effective 'industrial solutions'.

We take a 'whole-of-life' technical support approach to all our customers - we're in it for the long-haul, not just the sale. This approach is founded on NHP's rich and Australia and New Zealand wide technical support network - from Townsville to Adelaide, or Perth to Christchurch, we're completely responsive to your needs every step of the way.

NHP is your technology partner, supporting you from initial concept design, through to post-commissioning technical support and future upgrades – the complete package.

Product information library

An important element of our technical support strategy is to provide you with all the information you need, in precisely the format and the detail required. Our comprehensive library of hardcopy catalogues, coupled with our innovative and interactive electronic product catalogue provide the optimal product information source. Locally produced and maintained, NHP product catalogues and documentation are the first step in NHP's whole-of-life technical support program.

Pre-sales product technical support

In the formative concept design stages, NHP provides comprehensive technical pre-sales support, advising you of the options available from our wide selection of products. Concept designs can be reviewed, budget costing developed, and in some cases, on-site studies completed to support your final selection process.

NHP product technical support

All NHP products are supported and maintained by qualified product managers with extensive specialist experience. During the detailed design phase, our technical support team is on-hand to advise you on product application and assist, where required, with detailed design issues. Our team of technical assistants can also advise on unique applications, drawing from a broad library of application notes and our partners' global application experience.

NHP application and engineering support

During the project commissioning phase, which is often the most important and costly phase of a project's implementation – the NHP technical support team is on-hand, we'll provide, where required, the additional information and application advice necessary to smooth out any wrinkles in the commissioning process.

NHP customer service team

NHP provides a '24/7' customer support service, powered by a 250-strong national team of experienced sales and technical  support staff, who are technically trained to provide round-the-clock technical support. Whether you're simply placing an order, or enquiring about a particular product, NHP is on call, day and night.